Privacy policy

You can at any time oppose the use of your personal data using the contact page. 

You can visit this website without providing your contact details. However, you may have to provide some personal information for instance to deal with a quotation request or for emailing you. Such information may be requested in order to offer you a better service or to complete an operation. 

This personal data allows Heelio to identify yourself, either as a natural person (for example, your name or your first name), or anonymously (such as the IP address of your navigation terminal). 

This personal data may be collected during your navigation on the website or the use of the contact form.

Your personal data are then processed automatically by Heelio. 

Heelio undertakes to process your personal data in a fair and lawful manner, in compliance with the provisions of the amended Law No. 78-17 of 6 January 1978 relating to data, files and freedoms and the Regulation (EU) No 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, known as the “General Data Protection Regulation” (or “GDPR”). 

The purpose of this personal data policy is to inform you of the conditions under which Heelio processes your personal data, while ensuring their protection. 


The controller of your personal data collected on the website is the company Heelio.  


Heelio may have to deal with your first and last name, email address, telephone number, connection data (dates and times of connections, IP address) and navigation.


Heelio collects personal data that you voluntarily provide, especially when you fill out a contact request form.

The fields marked with an asterisk (*) on the forms of collection of your personal data on the website are mandatory. Heelio draws your attention to the fact that if you do not provide this data, you will not be able to benefit from the services offered on the website.

When you provide personal data about other people than you on the website, you warrant that you have received the necessary authorizations and consents from the persons involved in this personal data.

Other information of a technical nature concerning the consultation of the website or its functionalities, in particular the IP address of your navigation terminal, are collected automatically because of your actions on the website through cookies. 


On each of the following legal bases, Heelio performs a processing of your personal data for the corresponding purposes:

For the purposes of customer relationship, your personal data are processed for the purpose of:

  • Manage the customer relationship: invoices, accounting, customer relations, claims, unpaid and litigation;
  • Manage your requests to exercise your rights on your personal data.

On the basis of Heelio’s legitimate interest in improving the quality of its service and the website, your personal data are processed for the purpose of:

  • Perform statistical operations, analysis, prospecting and selection and segmentation of customers to improve customer knowledge;
  • Set up contests and advertising games.

On the basis of the consent you have given to Heelio in this respect, your personal data are processed for the purpose of:

  • Customize the website according to your affinities and measure your attendance.


The recipient of your personal data is the company Heelio.

Heelio is also required to transmit your personal data to subcontractors who treat them on its behalf and according to its instructions. These subcontracting recipients include Heelio’s external technical service providers involved in the development, dissemination, operation and maintenance of the website, including the developer and host.

Finally, Heelio may be required to communicate your personal data to third parties pursuant to a law, a regulation, a decision of a regulatory or judicial authority and finally, if necessary, in order to preserve its own rights and interests, especially in case of violation of the website terms and conditions of use


No, Heelio does not make and does not intend to transfer your personal data to a third country to the European Union and the European Economic Area that does not ensure an adequate level of protection of personal data.


Heelio keeps your personal data for a period that does not exceed the duration necessary for the purposes for which they were collected, in compliance with the regulations in force.

Personal data relating to prospects who have only formulated a contact request are kept for 3 years from their collection.


Heelio informs you that on the personal data it processes concerning you, you have at any time the following rights:

  • a right of access;
  • a right of rectification;
  • a right of cancellation;
  • a right to limitation of treatment;
  • a right to portability;
  • a right to oppose the treatment, in particular for purposes of commercial prospection;
  • a right to withdraw at any time the consent you may have given when providing certain personal data, without prejudice to the lawfulness of the treatment based on your consent until the withdrawal thereof;
  • a right to define general or specific guidelines for the storage, erasure or communication of your personal data after your death.

These rights can be exercised at any time by writing to Heelio.

You also have the right to lodge a complaint with the National Commission for Information and Freedoms (the “CNIL”):

  • by post: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07;
  • either by Internet on the site


To improve the quality of the website and facilitate your browsing, information about the navigation of your connection device (computer, tablet or smartphone) may be saved in files called “cookies” deposited on your device, subject to any choices you may have made about them that you may change at any time.

What is a cookie?

A cookie is a small text file saved on the hard drive of your navigation device (your computer, your tablet or your smartphone) through your browsing software during the consultation of an online service. The purpose of cookies is to provide you with quality usage and service during your visit and, in this way, to offer you the best possible experience on the website. Cookies do not store any sensitive personal data about you, but simply recognize the device you are using to help Heelio understand how you navigate the site.

What cookies does Heelio use?

To make navigation on the website always more pleasant and easy, but also to get to know you better, Heelio uses several types of cookies.

Functional cookies:

These cookies are intended to streamline your navigation on the website and allow the optimal use of its various features. They are essential for the website and the features that Heelio offers to work properly. They also make it more user friendly and offer you a more personalized online experience. These cookies are used to recognize and memorize your preferences and allow Heelio to adapt the presentation of the site to the display preferences of your navigation device (language used, display resolution, operating system used, etc.), depending on the hardware and the visualization or reading software that your terminal contains.

Performance cookies:

Heelio uses performance cookies to analyze how the website is used in order to improve its functioning. These cookies make it possible to count the number of visitors, to analyze the most visited pages, to anonymously record the way you use the website, to improve the performance of the website and its content and to improve your navigation experience. The performance cookies used by Heelio are those offered by Google Analytics.

How long are cookies kept?

The shelf life of cookies posted by the website varies according to their type, but does not exceed a maximum duration of 13 months from their date of creation.

Who uses the information collected by the cookies?

The information collected by the cookies set up on the website is used exclusively by Heelio.

How to accept or refuse cookies?

You may at any time express or modify your wishes regarding cookies, and in particular withdraw your consent. To do this, you must configure your browsing software so that cookies are saved in your device or, conversely, they are rejected, either systematically or according to their issuer. You can also configure your browser so that the acceptance or rejection of cookies is offered to you punctually, before a cookie is likely to be stored in your device. For the management of cookies, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies. If you delete cookies, however, you may not be able to benefit from certain features of the website.